Rob Coates

July 7, 2016
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Holding difficult conversations – process

The following steps give you a useful framework for dealing with challenging conversations. Although all conversations about performance, conduct or personal issues are potentially challenging, the […]
July 7, 2016
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Holding difficult conversations

Most of us instinctively know when it is the right moment to deal with a problem. Issues do crop up without warning, but more often than […]
July 7, 2016
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Short Term Absence – Return to Work Interviews

Return-to-work interviews should normally be conducted by the employee’s immediate supervisor or manager. The interview identifies the cause of the absence and provides an opportunity to explore […]
July 7, 2016

Handling Grievances – Appeals

If an employee informs the employer that they are unhappy with the decision after a grievance meeting, the employer should arrange an appeal. As far as […]
July 7, 2016

Handling Grievances

Wherever possible grievances are best resolved through an informal route, simply having a quiet word or an informal chat can be a productive approach to resolving […]
July 7, 2016
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Can an employer refuse a holiday request

An employees right to paid leave from work is wrapped up in the Working Time Regulations 1998, which grants all employees the equivalent of 5.6 weeks […]
July 4, 2016
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Investigation Meetings – Questions & Witnesses

Listening This is the vital part of conducting an investigation meeting. Effective listening will help an investigator get a better understanding of the people they interview […]
July 4, 2016
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Disciplinaries at Work – Investigations

An investigation is a fact-finding exercise to collect all the relevant information on a matter. A properly conducted investigation can enable an employer to fully consider […]